About the Team The APAC User Operations team serves as the frontline for delivering Perplexity AI's industry-leading search capabilities to enterprise clients and individual users across Asia-Pacific markets. This team collaborates with Product, Engineering, Localization, and Technical Success departments to resolve complex technical issues while adapting support frameworks to regional service expectations. Operational Scaling - Architect Tokyo-based support operations covering JST time zone (9 AM - 6 PM) with 8-hour shift rotations - Implement comprehensive QA protocols and performance metrics that align with both global standards and regional expectations - Operational performance of services and support, meeting experience, revenue, budget and performance targets Technical Support Execution - Localize 15+ knowledge base articles, maintaining terminology consistency with product UI localization efforts - Drive innovation through experimentation with a design thinking approach to improve support efficiency and effectiveness - Anticipate customer issues, orchestrate timely resolutions, and act as an escalation point for complex problems Customer Success & Growth - Define and drive a targeted, goal-based engagement plan that aligns with customers' objectives - Collaborate with sales teams to ensure customer insights are translated into actionable growth strategies - Understand and optimize for the unique customer service expectations across different APAC markets - Generate customer insights by understanding both competitive landscape and end-to-end customer journey, including goals, behaviors, and pain points Cross-Functional Collaboration - Engage cross-functionally with key stakeholders to drive projects and influence decisions that enable delivery of your customer strategy1 https://jobs.intuit.com/job/sydney/head-of-customer-success-and-cx-apac/27595/75727607792 - Provide structure and thought leadership by developing priorities and managing oper

Customer Support and Success Associate APAC (Full Time)