Director, Technical Account Management

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. As the Director of Technical Account Management at Airtable, you will lead and scale a high-impact team that owns the persistent technical relationship with our most strategic Premium Support customers — serving as the long-term architectural authority for how those customers build, deploy, and scale intelligent workflows on Airtable's platform. This role requires deep experience in platform architecture and integration, hands-on fluency with AI agent capabilities, and a clear-eyed understanding of what enterprise customers need to run Airtable as mission-critical infrastructure. What you'll do Lead and scale a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts — ensuring customer environments are built to fully leverage Airtable's platform, including Field Agents, Omni, automation architecture, and the connected data structures that make intelligent workflows perform at scale. Own the team's technical depth across Airtable's agent capabilities — including Field Agent configuration, data semantics, schema design, MCP connectivity, and automation architecture — so TAMs can guide customers through key architectural decisions and implementation. Coach and mentor Managers and ICs, building architectural judgment and platform fluency across the team. Foster a culture of ownership and continuous learning that keeps pace with Airtable's rapid product evolution. Establish and evolve frameworks for how TAMs assess and improve the technical health of Premium accounts — evaluating agent configurations, data semantics, integration coverage, and automation architecture against the full capability of the platform. Engage directly with customers during critical