Senior Customer Success Manager, Strategic Accounts

Airtable is the no-code app platform that empowers people closest to the work to accelerate their most critical business processes. More than 500,000 organizations, including 80% of the Fortune 100, rely on Airtable to transform how work gets done. As a Senior Customer Success Manager on our Strategic Accounts team, you'll be the trusted partner for some of Airtable's most important customers — guiding them from onboarding through long-term adoption and renewal. You'll combine strategic advising with hands-on engagement to help customers unlock measurable business value from Airtable, while working cross-functionally to ensure they're set up for success at every stage of their journey. What you'll do Develop and nurture trusted relationships with customers, offering strategic advice to maximize retention rates and facilitate seamless renewals and ensuring long-term satisfaction and loyalty. Ensure the progression of customers through the various stages of the Airtable customer journey, including onboarding, enablement, implementation, golive/change management, adoption, and renewal. Conduct product sessions and product roadmap to demonstrate the latest Airtable features to customers and illustrate how they can effectively leverage these functionalities. Utilize metrics to showcase tangible business value from Airtable, as it relates to customer objectives. Perform Business Value Assessments to quantitatively measure the impact and value of Airtable within the customer's organization. Validate the Customer's Business Priorities and obtain customer approval to perform value realization survey. Review quantifiable values and related discovery questions to determine quantifiable use-cases effectively. Proactively identify customer risks, and work closely with internal and customer stakeholders to mitigate risk and drive best-in-class GRR. Collaborate with the product team and cross-functional teams to provide comprehensive support to the customer. Identify