The world of digital assets is accelerating in speed, magnitude, and complexity, opening the door to new ways for leveraging the blockchain. Fireblocks’ platform and network provide the simplest and most secure way for companies to work with digital assets and it trusted by some of the largest financial institutions, banks, globally-recognized brands, and Web3 companies in the world, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the team The SRE Incident Response team is responsible for handling critical application\infrastructure alerts, orchestrating the war room process and enabling first class observability and alerting systems. Team members are located in several international locations (“follow the sun” model) to provide 24/7 availability. We are a team of unique individuals, experienced and independent, who get things done. On-call coverage is 7 days a week, starting at noon, with the shift ending at 6:00pm. This position is fully remote, candidates required to be in US Pacific time. What You'll Do As part of your role, you would improve and establish new monitoring, alerting, and observability of services using a wide range of tools. Additionally, you would handle critical alerts and incidents and work directly with engineering and DevOps to improve and optimize availability. Manage and participate in incident war rooms, escalating and coordinating response for critical workflow alerts. Perform deep-dive troubleshooting for application, transaction, and general technical issues. Research Fireblocks blockchain workflows, identify optimization opportunities, issues, and improve monitoring. Help identify root causes for incidents and prevent them from happening again. Solve and orchestrate outages by working with multiple teams.</l

Incident Response Engineer (Pacific time)