About Us Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/ Our Customer Experience team We are building a community of fanatical customers, and we do that by providing outstanding customer experience to everyone. Everything we do has our clients in the center of it - from the way we design our products to how we handle every customer interaction. We are building meaningful relationships with each of our clients, and that's why millions of Latin Americans love us. You can read more about it in our blog and get some insights into how we work. About the Role This role is responsible for leadership across internal operations, stakeholder engagement, and data-driven decision-making, with a specific focus on Internal & External CX Operations Management , Data & Performance Analysis , and Team Development . As a Customer Excellence Coordinator , you'll be expected to: Oversee operational performance across internal service teams, identifying performance gaps and leading improvement initiatives. Manage real-time operations to ensure business continuity and short-term performance optimization. Develop and manage operational datasets, KPIs, and OKRs. Translate Customer Experience (CX) data into actionable insights that improve both customer and business outcomes

Customer Excellence Manager