About Nubank Nu is one of the largest digital financial platforms in the world, with more than 127 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building. Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/ About the Role As a Customer Service Analyst , you will be a key part of our Customer Operations team — the voice of Nubank for our customers. Your mission is to deliver fast, empathetic, and effective support that turns everyday interactions into moments that make customers love us. This is an entry-level role designed for people who are eager to learn, grow quickly, and make a real impact. You'll work in a dynamic environment where no two days are the same, developing foundational skills in customer experience, problem-solving, and cross-functional collaboration. Key Responsibilities Handle customer inquiries and requests across multiple channels (chat, email, phone), providing clear, accurate, and empathetic responses. Follow established guidelines and processes to resolve issues efficiently, escalating when appropriate. Identify patterns in customer problems and surface insights to help improve processes and the overall experience. Communicate effectively with customers, adapting your tone and approach to meet their needs. Collaborate with your squad and other teams to achieve operational goals and service-level targets. Participate actively in training sessions and continuously seek opp