Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way. Join us to invest in yourself, your career, and the financial world. The role Supports Senior Credit Bureau Business Manager to ensure Credit Bureau is a well-managed program. Provide guidance and oversight to the inquiry dispute team to ensure cases are investigated appropriately and feedback is provided. Identify trends and areas for improvement by partnering with quality assurance and credit disputes team lead. What you’ll do: Oversee Inquiry Disputes execution and success Manage, execute and deliver results on QA findings for inquiry disputes and ensure specialists are following SOPs for intended outcomes First point of contact for Inquiry escalations and QA Provide suggested SOP updates based on QA observations Ensure team is trained on new guidance and aligns with dispute investigations Ability to work independently and lead cross-functional teams Continual process improvement and change management Assist with Analysis of portfolio reporting data and identify inconsistencies with Credit Bureau Reporting Policies Lead and develop disputes team members Lead remediation of issues Track performance metrics and hold team accountable to established standards What you’ll need: Prefer bachelor's degree 2+ years of experience in credit bureau reporting, dispute resolution, or a related field 2+ years of team management experience with direct repor

Associate Manager, Credit Bureau Resolution