Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join the team as Twilio’s next Credit & Collection 1 About the job This position is needed to Twilio is seeking a hands-on Credit and Collection Analyst who lives the Twilio Magic to join our Accounting team. The Accounting organization is on a mission to hire the very best employees and to create exceptional employee experiences. We are actively scaling for current and future growth and believe that we can add value to Twilio throughout collaboration with the various functional teams. We realize that new ideas have to come from everywhere in the organization, and we know the next big idea could be yours. You will have an incredible impact in how we achieve our goals of sustained excellence and scalability and your role integral into growing Twilio. Responsibilities In this role, you’ll: You will own a Portfolio of accounts and Monitor a key customer facing emails alias and ensure queries are replied within the required SLA’s You will be responsible for achieving monthly cash targets whilst ensuring effective customer satisfaction You will be responsible for ensuring 60+ debt is below 3% each month. Be transparent at times and honest with your

Credit & Collections Analyst 1